Base: $38.70 - $51.52 usd; bonus/equity: not speci...
On-site
Saas account management
Customer retention and growth
Strategic stakeholder engagement
The Sr. CSM acts as a trusted advisor for strategic accounts, driving customer retention, expansion, and satisfaction
Job Summary
The Sr. CSM acts as a trusted advisor for strategic accounts, driving customer retention, expansion, and satisfaction.
Own and execute renewal and expansion strategies by applying the MEDDPICC sales methodology, while using metrics like adoption rates and customer satisfaction scores to monitor success and refine approaches.
Collaborate with cross-functional teams, including Marketing, Sales, Professional Services, Engineering, Finance, Training, and Support, to align efforts and deliver impactful customer outcomes.
Matching Summary
The Sr. CSM acts as a trusted advisor for strategic accounts, driving customer retention, expansion, and satisfaction.
Salary
Base: $38.70 - $51.52 USD; Bonus/Equity: Not specified; Benefits: Comprehensive and competitive benefits package