Customer Success Manager, Healthcare Finops , Healthcare Financial Operations

Amazon

VA, United States
110,500.00 - 193,500.00 usd annually py
On-site
Patient financial experience transformation
Process excellence
Stakeholder relationship management
Lead patient experience initiatives focused on transforming the patient financial experience across Amazon Health Services

Job Summary

  • Lead patient experience initiatives focused on transforming the patient financial experience across Amazon Health Services.
  • Design, implement, and scale a comprehensive patient engagement program to simplify financial discussions and reduce complaints.
  • Establish performance metrics, build stakeholder relationships, and create scalable processes for future healthcare partners.

Matching Summary

Lead patient experience initiatives focused on transforming the patient financial experience across Amazon Health Services.

Salary

110,500.00 - 193,500.00 USD annually

Skills & Requirements

Must-have

  • patient financial experience transformation
  • process excellence
  • stakeholder relationship management
  • patient-centered outcomes
  • scalable process design
  • standard operating procedures

Nice-to-have

  • customer-obsessed leader
  • global process owner
  • continuous process optimization
  • automation opportunities identification

Key Requirements

  • Experienced Customer Success Manager
  • Healthcare FinOps background
  • Process excellence experience
  • Requires US work authorization

Work Rights

Not specified

Tailored Resume

Cover Letter