The role provides end-to-end leadership for HR Shared Services delivery, overseeing both high volume transactional work and complex processes
Job Summary
The role provides end-to-end leadership for HR Shared Services delivery, overseeing both high volume transactional work and complex processes.
The manager ensures HR services are delivered consistently and accurately while advancing standardization, centralization, and automation across the service model.
This position requires strong people leadership to develop team members and foster a culture of accountability and continuous learning.
Matching Summary
The role provides end-to-end leadership for HR Shared Services delivery, overseeing both high volume transactional work and complex processes.
Skills & Requirements
Must-have
5 years Human Resources experience
3 years team leadership experience
HRIS systems proficiency
Service level agreement management
HR transaction processing oversight
Nice-to-have
Workday HRIS implementation experience
Multi-country global operations support
Payroll compliance across multiple states
AI enabled process automation knowledge
M&A activity project support experience
Key Requirements
Bachelor's Degree or equivalent work experience
5 years progressive customer service experience
Experience supporting HR operations or shared services