Patient Care Coordinator

Shoppers Drug Mart Inc.

Mississauga, Ontario, Canada
Base: $44,000.00 - $60,500.00 py; bonus/equity: no...
Fully onsite
Bilingual english and french required
Respond to inbound patient inquiries
Triage calls to appropriate team members
Shoppers Drug Mart Inc. is seeking a Patient Care Coordinator to join their Specialty Health Network team in Mississauga, Ontario. The role involves providing exceptional customer service, managing patient inquiries, and supporting the patient journey within the healthcare system

Job Summary

  • The Patient Care Coordinator serves as the first line of contact for patients, caregivers, physicians, and pharmacies regarding the Specialty Health Network.
  • The role requires maintaining strict patient confidentiality while ensuring data integrity and coordinating seamless access to therapy through reimbursement processes.
  • Employees benefit from competitive salaries, a comprehensive benefit package, Shoppers Drug Mart discounts, and professional training opportunities within a fast-paced retail environment.

Matching Summary

Match Score: 85

Shoppers Drug Mart Inc. is seeking a Patient Care Coordinator to join their Specialty Health Network team in Mississauga, Ontario. The role involves providing exceptional customer service, managing patient inquiries, and supporting the patient journey within the healthcare system.

Salary

Base: $44,000.00 - $60,500.00 per year; Bonus/Equity: Not specified; Benefits: Competitive salary, benefit package, RRSP/Pension, Employee share ownership plan

Skills & Requirements

Must-have

  • Bilingual English and French required
  • Respond to inbound patient inquiries
  • Triage calls to appropriate team members
  • Indexing patient documents and files
  • Monitor files for data integrity
  • Coordinate program services and renewals
  • Report adverse events immediately

Nice-to-have

  • Experience with Salesforce is an asset
  • Strong computer skills in Windows environment
  • Flexible to work rotating shifts
  • Action oriented and empathetic approach
  • Team player with desire for superior care

Key Requirements

  • Bilingual (English and French) mandatory
  • Full time employment commitment
  • Flexible to work rotating shifts Monday-Friday

Work Rights

Not specified

Tailored Resume

Cover Letter