Technical Support Engineer - Adaptive Planning

Workday

Warsaw, Poland
Base: zł167,200 pln - zł250,800 pln; bonus/equity:...
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5+ years technical support experience
2+ years enterprise cloud software support
Linux sql dbms programming knowledge
** Workday is seeking an experienced Technical Support Engineer for its Adaptive Planning team in Warsaw, Poland. This fully remote position requires expertise in SaaS support, programming knowledge, and excellent communication skills, with a focus on delivering high-quality assistance to customers. **

Job Summary

  • This role serves as an escalation point to deliver creative workarounds and long-term solutions for a global customer base.
  • The company is a Fortune 500 leader in AI platforms for managing people, money, and agents with a culture rooted in integrity and empathy.
  • Candidates must be willing to relocate to Warsaw, Poland, and work from the office at least 50% of the time.

Matching Summary

Match Score: 75

** Workday is seeking an experienced Technical Support Engineer for its Adaptive Planning team in Warsaw, Poland. This fully remote position requires expertise in SaaS support, programming knowledge, and excellent communication skills, with a focus on delivering high-quality assistance to customers. **

Salary

Base: zł167,200 PLN - zł250,800 PLN; Bonus/Equity: Eligible for Workday Bonus Plan and annual refresh stock grants; Benefits: Comprehensive benefits package available

Skills & Requirements

Must-have

  • 5+ years technical support experience
  • 2+ years enterprise cloud software support
  • Linux SQL DBMS programming knowledge
  • XML JSON data format expertise
  • Web Services API troubleshooting skills

Nice-to-have

  • Finance or financial planning software background
  • JavaScript development knowledge
  • ELK log aggregation tool usage
  • Empathetic customer service approach
  • Collaborative team player mindset

Key Requirements

  • 5+ years in Technical Support role
  • 2+ years as support engineer for enterprise cloud app
  • Experience managing highly escalated cases
  • Relocation to Warsaw, Poland required

Work Rights

Local candidates or those willing to relocate

Tailored Resume

Cover Letter