Product Experience Research And Design Manager

First American (FCT)

Base: $122,040 - $149,160 cad; bonus/equity: poten...
Hybrid
5+ years in product experience or ux research
Expertise in service blueprinting and journey mapping
Experience facilitating design sprints and workshops
First American (FCT) is seeking a Product Experience Research and Design Manager to lead the development of user-centered design solutions within their residential lending sector. The role emphasizes collaboration, innovation, and a commitment to understanding user needs, while offering a supportive and diverse work environment

Job Summary

  • This role is responsible for deeply understanding the residential lending ecosystem and designing strategic, innovative product experiences.
  • The company offers comprehensive benefits including a retirement savings plan with company match, hybrid work arrangements, and paid volunteer opportunities.
  • FCT has been named one of Canada's Top 50 Best Workplaces and is committed to fostering a diverse and inclusive environment.

Matching Summary

Match Score: 85

First American (FCT) is seeking a Product Experience Research and Design Manager to lead the development of user-centered design solutions within their residential lending sector. The role emphasizes collaboration, innovation, and a commitment to understanding user needs, while offering a supportive and diverse work environment.

Salary

Base: $122,040 - $149,160 CAD; Bonus/Equity: Potential for performance-based incentives; Benefits: Comprehensive package including EFAP, wellness program, and stock purchase plan

Skills & Requirements

Must-have

  • 5+ years in product experience or UX research
  • Expertise in service blueprinting and journey mapping
  • Experience facilitating design sprints and workshops
  • Strong background in financial services or regulated industries
  • Ability to identify AI-driven automation opportunities

Nice-to-have

  • Self-motivated with ability to work independently
  • Exceptional collaboration and relationship-building skills
  • Proactive approach to reimagining existing services
  • Experience influencing senior leaders across departments

Key Requirements

  • 5+ years of experience in product experience, UX research, or service design
  • Background in complex product ecosystems within financial services
  • Advanced capability in strategic experience design and prototyping

Work Rights

Not specified

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