Customer Retention Officer (turkey)

FxPro

Istanbul, Turkey
Competitive compensation pyckage; not specified; 2...
Remote
Fluent in turkish and english
Experience with live chat and phone support
Knowledge of crm systems
FxPro, a leading international fintech company, is seeking a Customer Retention Officer to join their remote team in Istanbul, Turkey. The role involves providing comprehensive client support, managing account processes, and maintaining high-value client relationships

Job Summary

  • The role involves providing comprehensive client support through live chat, email, and phone while managing account verification processes.
  • Employees will maintain relationships with high-value clients and gather feedback to ensure operational efficiency and satisfaction.
  • FxPro offers a competitive compensation package including 21 days off and 10 sick leaves annually.

Matching Summary

Match Score: 85

FxPro, a leading international fintech company, is seeking a Customer Retention Officer to join their remote team in Istanbul, Turkey. The role involves providing comprehensive client support, managing account processes, and maintaining high-value client relationships.

Salary

Competitive compensation package; Not specified; 21 days off and 10 sick leaves annually

Skills & Requirements

Must-have

  • Fluent in Turkish and English
  • Experience with live chat and phone support
  • Knowledge of CRM systems

Nice-to-have

  • Experience in financial services or trading
  • Strong problem-solving analytical skills
  • Ability to manage multiple tasks effectively

Key Requirements

  • Fluency in Turkish and English languages
  • Proven customer service experience
  • Experience with customer support software

Work Rights

Not specified

Tailored Resume

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