Lead Customer Service - Italy

PPD (Thermo Fisher) UK

Budapest, Hungary
Exceptional customer service experience
Drive resolution of complex requirements
Become expert in crm systems
Customer Service Representatives provide exceptional customer support, promptly and accurately when responding to internal and external customer requests

Job Summary

  • Customer Service Representatives provide exceptional customer support, promptly and accurately when responding to internal and external customer requests.
  • Lead Customer Service Representative s provide active support to management when required to drive customer loyalty, maximizing business performance and aligning to the overall business objectives.
  • Take the lead as a single point of contact for technical activities on assignments/projects as required by business expectations.

Matching Summary

Customer Service Representatives provide exceptional customer support, promptly and accurately when responding to internal and external customer requests.

Skills & Requirements

Must-have

  • Exceptional customer service experience
  • Drive resolution of complex requirements
  • Become expert in CRM systems
  • Adhere to company policies
  • Deliver on KPI metrics
  • Proactively engage and drive efficiency

Nice-to-have

  • High integrity and compliance
  • Calm and methodical approach
  • Self-motivation and positive attitude
  • Deal with ambiguity
  • Sense of ownership
  • Proactive solution-focused mindset

Key Requirements

  • 3-5 years customer service experience
  • SSC/multinational/office environment experience
  • High school diploma or equivalent
  • ERP systems experience preferred

Work Rights

Not specified

Tailored Resume

Cover Letter