Customer Contact Management Team Lead (spanish Speaker)

Sanofi

Budapest, Hungary
Base: ft10,944,000.00 - ft16,416,000.00; bonus/equ...
Hybrid
3-5 years customer service experience
Order to cash and disputes management
Salesforce service cloud hands-on
The role involves managing a team to deliver exceptional customer experiences while resolving disputes and claims within the Order to Cash process

Job Summary

  • The role involves managing a team to deliver exceptional customer experiences while resolving disputes and claims within the Order to Cash process.
  • Sanofi is an innovative global healthcare company delivering over 500 million vaccine doses annually to protect people worldwide.
  • Employees enjoy a comprehensive rewards package including high-quality healthcare, wellness programs, and at least 14 weeks of gender-neutral parental leave.

Matching Summary

The role involves managing a team to deliver exceptional customer experiences while resolving disputes and claims within the Order to Cash process.

Salary

Base: Ft10,944,000.00 - Ft16,416,000.00; Bonus/Equity: Not specified; Benefits: High-quality healthcare, wellness programs, 14+ weeks parental leave

Skills & Requirements

Must-have

  • 3-5 years customer service experience
  • Order to Cash and disputes management
  • Salesforce Service Cloud hands-on
  • SAP S/4Hana knowledge preferred
  • Excellent Spanish language skills
  • Microsoft Excel expertise

Nice-to-have

  • Experience in Pharma industry
  • Call center operations background
  • Strong problem-solving skills
  • Business acumen and analytical skills
  • Additional European language skills

Key Requirements

  • 3-5 years experience in Customer Service or Order to Cash
  • Fluent Spanish speaker required
  • Hands-on Salesforce Service Cloud proficiency
  • Knowledge of commercial policies and pricing

Work Rights

Not specified

Tailored Resume

Cover Letter