Base: $18.50ph; bonus/equity: not specified; benef...
Manage complaints and incidents
Adhere to client slas
Investigate and resolve issues
The Resolution Specialist will manage complaints, incidents, and accidents for designated Clients, ensuring compliance with client requirements and MTM Policies and Procedures
Job Summary
The Resolution Specialist will manage complaints, incidents, and accidents for designated Clients, ensuring compliance with client requirements and MTM Policies and Procedures.
Key responsibilities include documenting, investigating, resolving, and providing follow-up for all reported complaints and issues within specified timeframes.
MTM offers a comprehensive benefits package including health, dental, vision insurance, 401(k) with match, paid time off, and tuition reimbursement.
Matching Summary
The Resolution Specialist will manage complaints, incidents, and accidents for designated Clients, ensuring compliance with client requirements and MTM Policies and Procedures.
Salary
Base: $18.50/hr; Bonus/Equity: Not specified; Benefits: Health and Life Insurance Plans, Dental and Vision Plans, 401(k) with a company match, Paid Time Off and Holiday Pay, Maternity/Paternity Leave, Tuition Reimbursement