The role involves managing a portfolio of 15-25 high-touch enterprise accounts across France and Switzerland while acting as a trusted strategic advisor
Job Summary
The role involves managing a portfolio of 15-25 high-touch enterprise accounts across France and Switzerland while acting as a trusted strategic advisor.
You will drive adoption of Contentsquare's AI-powered capabilities and help customers leverage event-based behavioral data for retention and growth.
The position requires partnering with cross-functional teams including sales, onboarding, and professional services to ensure measurable business impact.
Matching Summary
The role involves managing a portfolio of 15-25 high-touch enterprise accounts across France and Switzerland while acting as a trusted strategic advisor.
Skills & Requirements
Must-have
5+ years enterprise customer success experience
Fluent French and English communication
Deep knowledge of digital experience analytics
Experience with data warehouses like Snowflake BigQuery
Proven ability to drive renewals and upsells
Nice-to-have
Familiarity with AI tools like Claude and Copilot
Experience in high-touch account management
Passion for technology and SaaS business models
Additional European language skills
Public speaking experience in tech ecosystem
Key Requirements
5+ years in high-touch enterprise Customer Success or Account Management
Exceptional written and oral communication in French and English
Strong knowledge of the analytics landscape and modern data ecosystems