Application Support & Incident Management Specialist - Gothenburg

Sway Sourcing

Gothenburg, Sweden
On-site
Application support and incident management
Proactive problem management
System monitoring and logging
Sway Sourcing is seeking an Application Support & Incident Management Specialist for their Gothenburg client, focusing on backend and frontend support within a tracking and planning domain. The role involves proactive incident management, system monitoring, and collaboration with various teams to improve support processes

Job Summary

  • The role involves supporting two teams within a tracking and planning domain, one backend-oriented and one frontend-oriented.
  • Key responsibilities include proactively managing support and problem-related activities, monitoring systems, handling incident management, and analyzing system data to identify trends and potential issues.
  • The position requires experience in troubleshooting, incident handling, monitoring and logging tools, and basic database knowledge, with a relevant academic degree in Computer Science or a similar field.

Matching Summary

Match Score: 85

Sway Sourcing is seeking an Application Support & Incident Management Specialist for their Gothenburg client, focusing on backend and frontend support within a tracking and planning domain. The role involves proactive incident management, system monitoring, and collaboration with various teams to improve support processes.

Skills & Requirements

Must-have

  • Application Support and Incident Management
  • Proactive problem management
  • System monitoring and logging
  • Troubleshooting and root cause analysis
  • Stakeholder communication
  • Production incident reduction

Nice-to-have

  • Collaborative team player
  • Curious and solution-oriented mindset
  • Training or supporting other teams

Key Requirements

  • Several years of experience in Application Support
  • Knowledge of server and cloud-based environments
  • Experience with monitoring and logging tools
  • Basic database knowledge
  • Fluent in English
  • Valid work permit in Sweden or EU citizenship
  • Based in or near Gothenburg

Work Rights

Valid work permit in Sweden or EU citizenship

Tailored Resume

Cover Letter