Junior Real Time Analyst

Global Payments Inc.

Real-time dialler monitoring experience
Jira helpdesk ticket management
Strong ms office and excel skills
The role involves real-time monitoring of dialler function performance to identify anomalies against targets and escalate issues as needed

Job Summary

  • The role involves real-time monitoring of dialler function performance to identify anomalies against targets and escalate issues as needed.
  • Candidates will manage internal helpdesk queries via JIRA, ensuring all tasks are resolved within defined service level agreements.
  • The position requires producing intraday and daily analysis reports on hourly performance, volume, and operational metrics for stakeholders.

Matching Summary

The role involves real-time monitoring of dialler function performance to identify anomalies against targets and escalate issues as needed.

Skills & Requirements

Must-have

  • Real-time dialler monitoring experience
  • JIRA helpdesk ticket management
  • Strong MS Office and Excel skills
  • Operational SLA adherence capability
  • Data quality monitoring and escalation

Nice-to-have

  • Experience with Elsbeth Dialler system
  • Workforce Management tool proficiency
  • Finance or card payment industry background
  • Previous resourcing capacity experience
  • Trend identification and reporting skills

Key Requirements

  • Prior experience working with diallers in real-time capacity
  • Competent use of Microsoft Office applications
  • Ability to make independent decisions while collaborating in a team

Work Rights

Not specified

Tailored Resume

Cover Letter