Product Support Specialist

accessiBe

New York, United States
Base: $120,000-$150,000; bonus/equity: not specifi...
On-site
2-5 years technical product support experience
Ability to read javascript python html css code
Experience with rest apis and system logs
The role involves serving as a trusted partner to customers by owning the end-to-end support experience from onboarding to complex troubleshooting

Job Summary

  • The role involves serving as a trusted partner to customers by owning the end-to-end support experience from onboarding to complex troubleshooting.
  • Candidates must be technically fluent, capable of reading code and analyzing system logs to diagnose issues before escalating to R&D.
  • The company offers a salary range of $120,000-$150,000 and values diversity and inclusion as core workplace principles.

Matching Summary

The role involves serving as a trusted partner to customers by owning the end-to-end support experience from onboarding to complex troubleshooting.

Salary

Base: $120,000-$150,000; Bonus/Equity: Not specified; Benefits: Career Planning and Growth Opportunities

Skills & Requirements

Must-have

  • 2-5 years technical product support experience
  • Ability to read JavaScript Python HTML CSS code
  • Experience with REST APIs and system logs
  • Proficiency in Zendesk Jira or similar ticketing systems
  • Knowledge of WCAG ADA web accessibility standards

Nice-to-have

  • Comfortable writing basic scripts to reproduce issues
  • Strong understanding of modern SDLC concepts
  • Experience with developer environments and DevTools
  • Proven ability to collaborate with engineering teams
  • Passion for breaking down accessibility barriers

Key Requirements

  • 2-5 years of Technical Product Support experience
  • SaaS or developer-focused product environment background
  • Solid working knowledge of web accessibility standards

Work Rights

Not specified

Tailored Resume

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