Sr. Customer Retention Specialist

HighLevel

United States
**
Strong product expertise
Customer empathy skills
Independent operation in fast-paced environment
** HighLevel is seeking a Sr. Customer Retention Specialist to enhance customer retention and manage complex customer interactions within their AI-driven sales and marketing platform. The ideal candidate will possess strong product knowledge and customer empathy, working in a fast-paced environment to ensure high-quality customer experiences. **

Job Summary

  • The Sr. Customer Retention Specialist is responsible for handling complex customer interactions to improve retention and support overall customer health.
  • This role acts as a subject matter expert partnering with Team Leads to ensure high-quality customer experiences and resolve escalations.
  • HighLevel operates a global, remote-first environment with over 1500 team members across 15+ countries.

Matching Summary

Match Score: 75

** HighLevel is seeking a Sr. Customer Retention Specialist to enhance customer retention and manage complex customer interactions within their AI-driven sales and marketing platform. The ideal candidate will possess strong product knowledge and customer empathy, working in a fast-paced environment to ensure high-quality customer experiences. **

Skills & Requirements

Must-have

  • Strong product expertise
  • Customer empathy skills
  • Independent operation in fast-paced environment

Nice-to-have

  • Subject matter expert in customer care
  • Proactive retention-focused outcomes
  • Collaborative team player

Key Requirements

  • Senior level experience
  • Strong product knowledge
  • Ability to operate independently

Work Rights

Not specified

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