Provide efficient and proactive learning operations support by handling collaborator queries, ensuring alignment to defined processes, and maintaining compliance standards
Job Summary
Provide efficient and proactive learning operations support by handling collaborator queries, ensuring alignment to defined processes, and maintaining compliance standards.
Ensure 100% resolution of SNOW tickets within 48 hours of assignment and collaborate with collaborators to resolve service issues and customer concerns.
Support learning launches, reporting, and operational activities across platforms while contributing to achieving team SLAs and KPIs.
Matching Summary
Provide efficient and proactive learning operations support by handling collaborator queries, ensuring alignment to defined processes, and maintaining compliance standards.
Skills & Requirements
Must-have
Learning Management System (LMS)
ServiceNow ticketing tool
Global IM&S and PII compliance
MS Excel and PowerPoint intermediate skills
High-quality customer experience
Nice-to-have
Collaborative leadership skills
Service-first approach
Key Requirements
2+ years of experience in a multinational or service delivery environment