Experience delivering weekly monthly business metrics
Ability to identify and remediate quality gaps
Stripe is seeking a Manager for Community Operations in Mexico City to lead a team dedicated to providing exceptional user support through social media and community forums. The ideal candidate will have extensive experience in operations management and a passion for process improvement, while contributing to a collaborative and inclusive company culture
Job Summary
The role involves recruiting, managing, and developing a team of Operations Associates to support users through social channels and escalation fastlanes.
Stripe is a financial infrastructure platform aiming to increase the GDP of the internet while handling over a million support cases annually.
The team fosters a culture of collaboration, inclusivity, and transparency where every member's voice matters.
Matching Summary
Match Score: 85
Stripe is seeking a Manager for Community Operations in Mexico City to lead a team dedicated to providing exceptional user support through social media and community forums. The ideal candidate will have extensive experience in operations management and a passion for process improvement, while contributing to a collaborative and inclusive company culture.
Skills & Requirements
Must-have
5+ years leading operations support teams
Experience delivering weekly monthly business metrics
Ability to identify and remediate quality gaps
Nice-to-have
Experience building scaling new teams from zero
Knowledge of Social Care platforms
Background in Crisis Management Trust Safety
Key Requirements
At least 5+ years experience leading operations support teams