Global Process Owner (gpo) - Customer Care (m/f/d)

Air Liquide

Saint-Priest, France
10 to 15 years customer care experience
End-to-end process design and ownership
Bpm lean six sigma methodologies
You will define, harmonize, and document selected End-to-End target processes for Customer Care from order taking to dispute resolution

Job Summary

  • You will define, harmonize, and document selected End-to-End target processes for Customer Care from order taking to dispute resolution.
  • The role requires leading multi-country transformation initiatives while integrating market best practices and driving new service capabilities.
  • Air Liquide is committed to building a diverse and inclusive workplace that embraces the diversity of employees and customers across the world.

Matching Summary

You will define, harmonize, and document selected End-to-End target processes for Customer Care from order taking to dispute resolution.

Skills & Requirements

Must-have

  • 10 to 15 years Customer Care experience
  • End-to-End process design and ownership
  • BPM Lean Six Sigma methodologies
  • CRM and AI tool proficiency
  • Influential leadership without authority
  • Fluent English communication skills

Nice-to-have

  • French or German language fluency
  • Experience in matrix organizations
  • Omnichannel engagement expertise
  • Consulting-grade problem solving
  • Change management capabilities

Key Requirements

  • Minimum 10 to 15 years experience
  • Advanced mastery of BPM and Lean Six Sigma
  • Fluent English required
  • Experience with CRM platforms like Salesforce
  • Matrix organization experience

Work Rights

Not specified

Tailored Resume

Cover Letter