The Escalation Manager role acts as the incident commander to manage critical customer issues by timely engaging the required resources
Job Summary
The Escalation Manager role acts as the incident commander to manage critical customer issues by timely engaging the required resources.
This role brings an operational focus on prevention; learning from cases and incidents, and partnering with other teams on initiatives that will reduce or eliminate impact to our customers.
Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program.
Matching Summary
The Escalation Manager role acts as the incident commander to manage critical customer issues by timely engaging the required resources.
Salary
Base: $117,400 - $177,600 annually; Base: $140,900 - $193,700 annually (select cities); Bonus/Equity: company bonus, incentive for sales roles, equity as applicable; Benefits: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), employee stock purchasing program