Customer Support Consultant - English, Tier 2

3Shape AS

Copenhagen, Denmark
On-site
Technical support for 3shape hardware and software
Solving and escalating technical issues
Handling support cases using crm
3Shape AS is seeking a Customer Support Consultant for their Copenhagen office to provide technical support for their 3D scanners and software solutions. The role emphasizes customer service, problem-solving, and effective communication in a multicultural environment

Job Summary

  • Provide efficient technical support on 3Shape hardware (3D scanners) and software via online sessions, telephone, e-mails, and occasional on-site events.
  • Interact with other departments and escalate customer feedback further.
  • Comprehensive benefits incl. 24 working days of annual vacation; medical insurance; paid sick leaves and child sick leaves; maternity and paternity leaves etc.

Matching Summary

Match Score: 85

3Shape AS is seeking a Customer Support Consultant for their Copenhagen office to provide technical support for their 3D scanners and software solutions. The role emphasizes customer service, problem-solving, and effective communication in a multicultural environment.

Skills & Requirements

Must-have

  • Technical support for 3Shape hardware and software
  • Solving and escalating technical issues
  • Handling support cases using CRM
  • Upper-intermediate English language skills
  • Problem-solving and logical thinking skills

Nice-to-have

  • Customer-oriented approach
  • Professional, multitasking, and empathetic skills
  • Aspiration for self-development
  • Willingness to grow

Key Requirements

  • Previous technical background in IT support
  • Upper-intermediate Ukrainian language skills

Work Rights

Not specified

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