Stanley Black & Decker is seeking a Customer Service Supervisor for its Medellín, Colombia location. The role involves overseeing customer service operations, coaching team members, and ensuring performance standards are met while promoting a culture of learning and development
Job Summary
Translate organizational priorities into structured execution plans with clear outcomes, defined ownership, and measurable standards.
Develop individual contributors through structured coaching, targeted development pathways, and strategic workload design.
We want our company to be a place you’ll want to be – and stay.
Matching Summary
Match Score: 85
Stanley Black & Decker is seeking a Customer Service Supervisor for its Medellín, Colombia location. The role involves overseeing customer service operations, coaching team members, and ensuring performance standards are met while promoting a culture of learning and development.
Skills & Requirements
Must-have
Translate organizational priorities
Organize and assign work
Design processes and solutions
Develop individual contributors
Oversee day-to-day operations
Monitor and assess agent performance
Handle escalated customer issues
Nice-to-have
Relentless pursuit of excellence
Innovative and tech-driven environment
Embrace diversity and inclusion
Commitment to sustainable practices
Key Requirements
Bachelor’s degree or equivalent experience
At least three years in a supervisory or team leadership role
Customer service or call center environment experience