PulteGroup is seeking a Customer Care Manager II in Ocala, FL, who will be responsible for homeowner assessments, managing service requests, and ensuring customer satisfaction. The ideal candidate will possess strong customer service skills, basic construction knowledge, and at least 1-2 years of relevant experience
Job Summary
The role involves conducting in-person homeowner assessments to determine necessary corrective work orders.
Candidates will manage trades to completion of service requests while ensuring customer satisfaction.
The position requires determining trade accountability for back charges and authorizing payments within approval limits.
Matching Summary
Match Score: 75
PulteGroup is seeking a Customer Care Manager II in Ocala, FL, who will be responsible for homeowner assessments, managing service requests, and ensuring customer satisfaction. The ideal candidate will possess strong customer service skills, basic construction knowledge, and at least 1-2 years of relevant experience.
Skills & Requirements
Must-have
Valid driver's license required
Root cause analysis skills
Vendor management experience
Basic construction knowledge
Conflict resolution abilities
Nice-to-have
Bachelor's degree preferred
1-2 years customer service experience
Warranty process management
High-quality service commitment
Analytical problem-solving skills
Key Requirements
Minimum High School Diploma or equivalent
Valid driver's license essential
1-2 years customer service or warranty experience preferred