Customer Service Operations Lead

Cloudmed

Remote
Base: $45,926.43 - $72,250.29 py; bonus/equity: 5....
High-volume call center leadership
Client operational liaison
Kpi and acd metric analysis
Provide oversight of Team Lead(s) and representatives for one or more clients, serving as the primary operational liaison

Job Summary

  • Provide oversight of Team Lead(s) and representatives for one or more clients, serving as the primary operational liaison.
  • Maintain and analyze KPI reporting, ACD metrics, and continuous improvement programs to drive performance and operational excellence.
  • The company offers a competitive benefits package and opportunities for continuous learning and career exploration.

Matching Summary

Provide oversight of Team Lead(s) and representatives for one or more clients, serving as the primary operational liaison.

Salary

Base: $45,926.43 - $72,250.29 per year; Bonus/Equity: 5.00% target annual bonus; Benefits: Competitive benefits package

Skills & Requirements

Must-have

  • High-volume call center leadership
  • Client operational liaison
  • KPI and ACD metric analysis
  • EMR systems (EPIC, Meditech, Cerner)
  • EOBs and authorizations/referrals knowledge

Nice-to-have

  • Driving team success
  • Continuous improvement initiatives
  • Collaborate across groups
  • Bold thinking and meaningful work

Key Requirements

  • 5 years of leadership experience
  • Healthcare call center experience
  • High school diploma preferred

Work Rights

Not specified

Tailored Resume

Cover Letter