The Retail Bank is the public face of CommBank, delivering a seamless banking experience for over 10 million personal and small business customers
Job Summary
The Retail Bank is the public face of CommBank, delivering a seamless banking experience for over 10 million personal and small business customers.
In this role, you will build personal connections with customers, assist them with digital banking, and perform financial assessments to meet their needs.
The position requires working collaboratively with the Branch Manager and colleagues to provide outstanding customer outcomes and uphold the Bank’s processes and procedures.
Matching Summary
The Retail Bank is the public face of CommBank, delivering a seamless banking experience for over 10 million personal and small business customers.
Skills & Requirements
Must-have
Customer service excellence
Financial Health Checks
Processing loan and credit card applications
In-branch technology assistance
Adherence to banking procedures
Customer transactional needs management
Nice-to-have
Community engagement and fundraising
Proactive customer outreach
Team safety and wellbeing focus
Customer feedback management
Ability to work independently and collaboratively
Key Requirements
Availability for predetermined roster of 32 hours per week
Ability to work in a busy retail banking environment
Genuine passion for customer service
Experience with personal loans and credit card processing