Resolve complex technical issues in a fast-paced, customer critical environment, working on improving processes, standards and strategies to perfect our Support Services
Job Summary
Resolve complex technical issues in a fast-paced, customer critical environment, working on improving processes, standards and strategies to perfect our Support Services.
Collaborate cross‑functionally with field, engineering, and local Japan teams, including during critical events.
Join us to do the best work of your career and make a profound social impact as a Japanese-speaking Technical Support Engineer on our Technical Support Team.
Matching Summary
Resolve complex technical issues in a fast-paced, customer critical environment, working on improving processes, standards and strategies to perfect our Support Services.
Skills & Requirements
Must-have
Native-level Japanese proficiency
Technical troubleshooting using diagnostic tools
Customer-facing communication
Work under pressure
Fast-paced, customer critical environment
Nice-to-have
Continuous improvement of support processes
Profound social impact
Advanced tech in the industry
Key Requirements
Native-level Japanese proficiency (spoken and written)
Strong English communication skills (spoken and written)