Sr. Patient Service Representative Caldwell Health Plaza Urgent Care Pt

Caldwell Health Plaza Urgent Care Pt

Caldwell, ID, US
Patient check-in and co-pay collection
Answering telephones and taking messages
Scheduling appointments and verifying insurance
As a Patient Service Representative, you will play a significant part in creating a great experience for patients and their families!

Job Summary

  • As a Patient Service Representative, you will play a significant part in creating a great experience for patients and their families!
  • The Patient Service Representative will work in partnership with our physicians and clinical staff to take care of patients’ administrative needs.
  • Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings.

Matching Summary

As a Patient Service Representative, you will play a significant part in creating a great experience for patients and their families!

Skills & Requirements

Must-have

  • Patient check-in and co-pay collection
  • Answering telephones and taking messages
  • Scheduling appointments and verifying insurance
  • Updating electronic medical records (EPIC)
  • Providing superior customer service
  • Independent decision-making skills

Nice-to-have

  • Genuine, friendly, and empathetic
  • Detail-oriented and quick learner
  • Passion for high-quality customer service
  • Excellent communication skills
  • Process improvement or lean philosophy

Key Requirements

  • High School Diploma or equivalent preferred
  • Previous customer service experience required
  • Healthcare experience preferred
  • Electronic health record (EHR) experience a plus
  • Medical terminology preferred

Work Rights

Not specified

Tailored Resume

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