Wfm & Dialer Operations Specialist

Carolina One Mortgage LLC

Multiple Locations, US
Wfm platform experience
Dialer platform experience
Contact center kpis knowledge
Exceed borrower and business partner expectations through superior service, simple processes, and effective communications

Job Summary

  • Exceed borrower and business partner expectations through superior service, simple processes, and effective communications.
  • Empower employees by encouraging and recognizing superior performance and innovative solutions, promoting teamwork and divisional cooperation.
  • Newrez offers a comprehensive benefits package including medical, dental, vision insurance, 401(k) with employer match, and various employee assistance programs.

Matching Summary

Exceed borrower and business partner expectations through superior service, simple processes, and effective communications.

Skills & Requirements

Must-have

  • WFM platform experience
  • Dialer platform experience
  • Contact center KPIs knowledge
  • Real-time monitoring
  • Schedule creation
  • Attendance tracking

Nice-to-have

  • Mortgage lending understanding
  • Innovative solutions
  • Teamwork and cooperation
  • Self-motivated
  • Problem-solving skills

Key Requirements

  • 3+ years contact center experience
  • 1+ years WFM Analyst experience
  • High School Diploma required
  • College degree preferred

Work Rights

Not specified

Tailored Resume

Cover Letter