Skechers U.S.A., Inc. is seeking a Manager for Loyalty Store Operations to enhance the in-store customer loyalty experience across their retail locations. The successful candidate will bridge digital and retail operations, ensuring effective execution of loyalty programs and driving customer retention
Job Summary
This role serves as the critical bridge between Digital, Retail, and Customer Service to ensure a seamless loyalty experience across all stores.
The incumbent is responsible for owning the operational integrity of the loyalty experience, driving adoption, and connecting performance to revenue and retention.
Candidates must have proven ability to influence cross-functional teams and drive behavior change without direct authority while managing store-level KPIs.
Matching Summary
Match Score: 85
Skechers U.S.A., Inc. is seeking a Manager for Loyalty Store Operations to enhance the in-store customer loyalty experience across their retail locations. The successful candidate will bridge digital and retail operations, ensuring effective execution of loyalty programs and driving customer retention.
Salary
Base: $110,000 - $130,000/yr USD; Bonus/Equity: Not specified; Benefits: Not specified
Skills & Requirements
Must-have
3+ years retail store operations experience
Cross-functional team influence without authority
POS execution and loyalty enrollment management
Operational audit and gap analysis skills
Store-level performance KPI definition
Nice-to-have
Proactive solutions-oriented mindset
Comfort navigating ambiguity
Strong business acumen for financial outcomes
Experience with omnichannel program rollouts
Key Requirements
Bachelor's Degree in Business, Marketing, or related field
5-8+ years overall professional experience in Retail Operations
3+ years directly related to CRM/Loyalty or Omnichannel Operations