Technical Services Representative - Tier 1, Fluent In Spanish And Italian
AXIS COMMUNICATIONS PTY
Lund, Sweden
Not specified; not specified; benefits: daily brea...
Not specified
Fluent spanish and italian language skills
Excellent english proficiency
Frontline customer support experience
Axis Communications is seeking a fluent Spanish- and Italian-speaking Technical Services Representative for a 12-month temporary position in Lund, Sweden. The role focuses on providing exceptional Tier 1 technical support and managing Return Material Authorization (RMA) cases while fostering a collaborative and customer-centric environment
Job Summary
This role involves providing high-quality frontline technical support to partners and customers in the Southern Europe region.
The position includes managing Return Material Authorization cases, performing basic hardware troubleshooting, and assisting with product system navigation.
Employees benefit from daily breakfast, a Swedish Fika tradition on Fridays, access to a gym, and comprehensive insurance coverage.
Matching Summary
Match Score: 85
Axis Communications is seeking a fluent Spanish- and Italian-speaking Technical Services Representative for a 12-month temporary position in Lund, Sweden. The role focuses on providing exceptional Tier 1 technical support and managing Return Material Authorization (RMA) cases while fostering a collaborative and customer-centric environment.
Salary
Not specified; Not specified; Benefits: Daily breakfast, gym access, insurance, onboarding program
Skills & Requirements
Must-have
Fluent Spanish and Italian language skills
Excellent English proficiency
Frontline customer support experience
RMA process management
Multi-channel communication skills
Nice-to-have
Basic IT or hardware knowledge
Interest in technical troubleshooting
Experience with video surveillance systems
Collaborative team environment
Adaptability to customer needs
Key Requirements
Fluency in Spanish and Italian required
Excellent level of English required
Practical experience in IT industry and customer support