As the public face of CommBank, the Retail Banking Services team delivers a seamless banking experience to more than 10 million personal and small business customers
Job Summary
As the public face of CommBank, the Retail Banking Services team delivers a seamless banking experience to more than 10 million personal and small business customers.
The Customer Banking Specialist will have in-depth conversations with customers to support their banking needs including Home Loans, Business Banking, and Financial Advice.
This role involves educating customers on in-branch technology and digital banking options while promoting a risk-adverse culture.
Matching Summary
As the public face of CommBank, the Retail Banking Services team delivers a seamless banking experience to more than 10 million personal and small business customers.
Skills & Requirements
Must-have
Exceptional customer service delivery
Experience in financial services or retail
Excellent communication skills
Ability to explain financial terms clearly
Work in busy retail environment
Support credit product applications
Conduct financial health checks
Nice-to-have
Problem solving and solution provision
Genuine interest in banking career
Champion risk-adverse culture
Educate on digital banking technology
Integrity and customer centricity
Key Requirements
Experience in financial services, retail or hospitality