Duty Manager

Hotel Chadstone Melbourne MGallery

Phu Quoc, Vietnam
On-site
Manage and supervise staff tasks
Conduct daily briefings
Review rate variance reports
The role requires managing and supervising all Front Desk tasks to ensure the highest quality service is delivered

Job Summary

  • The role requires managing and supervising all Front Desk tasks to ensure the highest quality service is delivered.
  • Candidates must analyze rate variance reports, approve discounts, and coordinate arrangements for overbooking scenarios.
  • The position involves ensuring compliance with safety policies, handling emergencies, and conducting the Night Audit Process.

Matching Summary

The role requires managing and supervising all Front Desk tasks to ensure the highest quality service is delivered.

Skills & Requirements

Must-have

  • Manage and supervise staff tasks
  • Conduct daily briefings
  • Review rate variance reports
  • Handle guest complaints tactfully
  • Ensure safety and security compliance
  • Coordinate full house situations

Nice-to-have

  • Ability to speak other languages
  • Basic understanding of local languages
  • Motivational leadership style
  • Knowledge of ALL Points enrollment

Key Requirements

  • Diploma in Tourism or Hospitality Management
  • Minimum 2 years relevant experience
  • Excellent English proficiency required

Work Rights

Not specified

Tailored Resume

Cover Letter