2+ years in customer success or account management
Proven ownership of revenue and upsell targets
Experience analyzing large datasets for growth opportunities
This role involves owning growth for a large portfolio of over 1,000 SME customers using data-driven insights and automation
Job Summary
This role involves owning growth for a large portfolio of over 1,000 SME customers using data-driven insights and automation.
The team combines deep financial expertise with a growth mindset to empower small and medium-sized enterprises to thrive globally.
Candidates will drive customer engagement and revenue through proactive lifecycle marketing, education, and strategic support across cross-functional teams.
Matching Summary
This role involves owning growth for a large portfolio of over 1,000 SME customers using data-driven insights and automation.
Skills & Requirements
Must-have
2+ years in customer success or account management
Proven ownership of revenue and upsell targets
Experience analyzing large datasets for growth opportunities
Ability to craft compelling messaging for automated campaigns
Skill in prioritizing high-touch vs scalable engagement
Nice-to-have
Familiarity with lifecycle marketing strategies
Understanding of fintech products and services
Experience with customer segmentation techniques
Data-driven engagement strategy expertise
Founder-like energy and collaborative mindset
Key Requirements
Bachelor's degree or equivalent experience
Minimum 2 years experience in tech startup or financial services
Direct ownership of revenue, upsell, or expansion targets