Barclays Local Specialist - Tottenham

Barclays

Tottenham, United Kingdom
Fully remote with community engagement
Exceptional customer service
Resolving complex customer needs
Collaboration with bank teams
Barclays is seeking a highly motivated Local Specialist for their Tottenham location to enhance community engagement and provide exceptional customer service. The ideal candidate will be proactive, independent, and possess strong relationship-building skills to represent Barclays effectively within local communities

Job Summary

  • Provide exceptional customer service while resolving more complex customer needs/requests through various communication channels.
  • Act as a visible and trusted Barclays representative within the Tottenham and North and East London communities, building strong relationships and identifying community needs.
  • Plan, organise, and deliver Barclays events, workshops, and community activities, proactively contacting customers to share information about products and services.

Matching Summary

Match Score: 85

Barclays is seeking a highly motivated Local Specialist for their Tottenham location to enhance community engagement and provide exceptional customer service. The ideal candidate will be proactive, independent, and possess strong relationship-building skills to represent Barclays effectively within local communities.

Skills & Requirements

Must-have

  • Exceptional customer service
  • Resolving complex customer needs
  • Collaboration with bank teams
  • Customer care procedures and controls
  • Financial products and services knowledge
  • Community needs identification
  • Event planning and delivery

Nice-to-have

  • Highly proactive mindset
  • Strong initiative
  • Excellent time-management
  • Independent working style
  • Open-minded and adaptable
  • Relationship-building skills

Key Requirements

  • In-depth technical knowledge and experience
  • Thorough understanding of underlying principles
  • Leadership responsibilities (if applicable)
  • Develop technical expertise (individual contributor)
  • Partner with other functions
  • Take responsibility for end results
  • Escalate breaches of policies
  • Embed new policies/procedures
  • Advise and influence decision making
  • Manage risk and strengthen controls
  • Deliver work in line with rules/regulations
  • Understand sub-function integration
  • Make evaluative judgements
  • Resolve problems using acquired experience
  • Guide and persuade team members
  • Act as contact point for stakeholders
  • Demonstrate Barclays Values
  • Demonstrate Barclays Mindset
  • Good understanding of Tottenham needs
  • Ability to travel between sites

Work Rights

Not specified

Tailored Resume

Cover Letter