Consultant, Servicenow Business Systems Analyst

CIBC

Toronto, ON, CA
Competitive salary; incentive pyy available; benef...
Fully remote
Servicenow business systems analyst experience
Agile methodology and user story translation
Itsm and request management module knowledge
This role bridges business needs and technology solutions across the ServiceNow platform within CIBC's Technology Operations team

Job Summary

  • This role bridges business needs and technology solutions across the ServiceNow platform within CIBC's Technology Operations team.
  • Candidates will translate business requirements into Agile user stories and support end-to-end delivery including testing and release readiness.
  • CIBC offers a competitive salary, incentive pay, banking benefits, a defined benefit pension plan, and a dedicated day for growth called Purpose Day.

Matching Summary

This role bridges business needs and technology solutions across the ServiceNow platform within CIBC's Technology Operations team.

Salary

Competitive salary; Incentive pay available; Benefits include pension plan and share purchase plan

Skills & Requirements

Must-have

  • ServiceNow Business Systems Analyst experience
  • Agile methodology and user story translation
  • ITSM and Request Management module knowledge
  • Stakeholder engagement and requirements analysis

Nice-to-have

  • Asset management or CMDB exposure
  • Process optimization and continuous improvement
  • Data quality and reporting initiatives
  • Matrixed environment collaboration skills

Key Requirements

  • 3+ years as Business Systems Analyst supporting ServiceNow
  • Experience working in Agile environments
  • Strong understanding of ServiceNow platform concepts
  • Legal eligibility to work in Canada

Work Rights

Must be legally eligible to work in Canada

Tailored Resume

Cover Letter