Studio Scheduler & Customer Experience Support
Facegym Ltd
London, United Kingdom
On-site
Studio scheduling and shift management
Customer appointment rescheduling
Zenoti system management
FACEGYM delivers unique facial fitness experiences through studios, digital platforms, and product innovation, focusing on confidence and results-driven workouts
Job Summary
FACEGYM delivers unique facial fitness experiences through studios, digital platforms, and product innovation, focusing on confidence and results-driven workouts.
The role involves managing real-time scheduling issues and client communications to ensure seamless studio operations and customer experience across London studios.
The position supports UK, US, and franchise markets by assisting the CX team with inbound queries and booking-related requests, emphasizing operational excellence and consistency.
Matching Summary
FACEGYM delivers unique facial fitness experiences through studios, digital platforms, and product innovation, focusing on confidence and results-driven workouts.
Skills & Requirements
Must-have
Studio scheduling and shift management
Customer appointment rescheduling
Zenoti system management
Early morning start (7:30 AM)
Handling client complaints professionally
Coordination with regional and studio managers
Nice-to-have
Strong organisational skills
Tech-savvy with system learning ability
Proactive and independent working style
Confident verbal and written communication
Empathetic client interaction
Flexible weekday and weekend availability
Key Requirements
Experience in scheduling or operations coordination
Preferred customer service or client-facing experience
Ability to work early mornings starting at 7:30 AM