Base: $13.30 - $24.70 ph; bonus/equity: not specif...
On-site
Handle inbound calls, chat, emails, and outgoing calls
Troubleshoot technical issues on devices
Communicate marketing offers to vip customers
Aristocrat is seeking a full-time Customer Service Agent for their Lansing, MI location to provide support for players in the gaming industry. The role involves troubleshooting technical issues and managing customer inquiries across various communication channels
Job Summary
Provide information and process inquiries about accounts, products, and services.
Handle inbound calls, real-time chat, emails, and make outgoing calls.
This position offers a comprehensive benefits package, including health, dental, and vision insurance, paid time off, and a 401(k) plan with employer matching.
Matching Summary
Match Score: 85
Aristocrat is seeking a full-time Customer Service Agent for their Lansing, MI location to provide support for players in the gaming industry. The role involves troubleshooting technical issues and managing customer inquiries across various communication channels.
Salary
Base: $13.30 - $24.70 per hour; Bonus/Equity: Not specified; Benefits: Health, dental, vision insurance, PTO, 401(k) with match
Skills & Requirements
Must-have
Handle inbound calls, chat, emails, and outgoing calls
Troubleshoot technical issues on devices
Communicate marketing offers to VIP customers
Uphold customer confidentiality and company values
Maintain service level agreements for inquiries
Nice-to-have
Thrive in a fast-paced environment
Work independently with initiative
Provide feedback on service failures
Key Requirements
0-2 years inbound/support call center experience preferred
At least 21 years old with High School diploma or equivalent
Ability to work hybrid schedule with reliable internet
Able to travel to office at least 50% of shifts
Must be camera-ready while working
Advanced computer and Windows Office Programs knowledge
Type at least 90 wpm
Experienced with troubleshooting computers, smartphones, and tablets