Senior Vice President- Frfs Customer Service Officer

Federal Reserve Bank of Kansas City

Kansas City, United States
Onsite
24/7 customer production support
Payments operations leadership
Fednowsm, fedach®, fedline, check services, wholesale
This officer will provide strategic leadership and operational oversight as it relates to 24/7 customer production support, Customer Onboarding, Testing, Profile Maintenance as well as oversight of Payment Operations strategy and support functions

Job Summary

  • This officer will provide strategic leadership and operational oversight as it relates to 24/7 customer production support, Customer Onboarding, Testing, Profile Maintenance as well as oversight of Payment Operations strategy and support functions.
  • The FRFS Enterprise operates with a customer-first mindset, comprised of team members seeking to do the best work of their careers in pursuit of our important central bank mission.
  • The Federal Reserve Bank offers benefits that are the best fit for you at every stage of your career: Comprehensive healthcare options (Medical, Dental, and Vision) 401K match, and a fully funded pension plan.

Matching Summary

This officer will provide strategic leadership and operational oversight as it relates to 24/7 customer production support, Customer Onboarding, Testing, Profile Maintenance as well as oversight of Payment Operations strategy and support functions.

Skills & Requirements

Must-have

  • 24/7 customer production support
  • Payments Operations leadership
  • FedNowSM, FedACH®, Fedline, Check Services, Wholesale
  • customer-first mindset
  • drive accountability
  • inclusive and open to new ideas

Nice-to-have

  • curious and agile
  • biased to action
  • contemporary thinking
  • leading-edge thinking
  • build relationships and trust

Key Requirements

  • 15+ years progressive leadership experience
  • Operations or technology experience
  • Federal Reserve Financial Services experience required
  • Bachelor’s Degree or equivalent work experience
  • Top Secret clearance required
  • United States citizenship required

Work Rights

Top Secret clearance and US citizenship required

Tailored Resume

Cover Letter