Him Patient Portal Service Desk Specialist

Southernillinois Ja

Base: $16.89 - $25.34 ph; bonus/equity: not specif...
Patient portal support
Mychart account management
Hipaa compliance
This role is responsible for managing the Patient Portal and releasing legal health records based on valid requests from attorneys and the court system

Job Summary

  • This role is responsible for managing the Patient Portal and releasing legal health records based on valid requests from attorneys and the court system.
  • The specialist responds to patient inquiries professionally and timely via multiple communication channels while ensuring compliance with HIPAA and privacy regulations.
  • The position offers a salary range of $16.89 to $25.34 per hour and provides access to a comprehensive benefits guide.

Matching Summary

This role is responsible for managing the Patient Portal and releasing legal health records based on valid requests from attorneys and the court system.

Salary

Base: $16.89 - $25.34 per hour; Bonus/Equity: Not specified; Benefits: Access to benefits guide available

Skills & Requirements

Must-have

  • Patient Portal support
  • MyChart account management
  • HIPAA compliance
  • Technical office support in healthcare
  • Patient identity verification
  • Issue escalation and documentation

Nice-to-have

  • Collaboration with internal departments
  • Patient education on portal use
  • Quality and productivity standards adherence
  • Ongoing training participation

Key Requirements

  • Associate’s degree or high school diploma with experience
  • Two years clinical or technical office support experience in healthcare
  • Compliance with HIPAA and privacy regulations

Work Rights

Not specified

Tailored Resume

Cover Letter