Customer Support Agent (fluent In Spanish) - Freelance Project
Agency
Costa Rica, Costa Rica
$5ph; not specified; not specified
On-site
Bilingual english and spanish
Retirement plan support
Technical troubleshooting
Provide prompt, accurate, and bilingual support via phone, email, and live chat, ensuring a positive experience for both English and Spanish-speaking customers
Job Summary
Provide prompt, accurate, and bilingual support via phone, email, and live chat, ensuring a positive experience for both English and Spanish-speaking customers.
Assist with account activation, integration troubleshooting, and product-related inquiries.
Utilize Zendesk, Aircall, and internal CRM systems for tracking, managing, and resolving customer interactions.
Matching Summary
Provide prompt, accurate, and bilingual support via phone, email, and live chat, ensuring a positive experience for both English and Spanish-speaking customers.
Salary
$5/hour; Not specified; Not specified
Skills & Requirements
Must-have
Bilingual English and Spanish
Retirement plan support
Technical troubleshooting
Zendesk and Aircall proficiency
Remote work
Nice-to-have
Experience in financial services
Proactive problem-solving
Detail-oriented approach
Key Requirements
High school diploma or equivalent
Bilingual fluency in Spanish and English
Previous customer service experience
Familiarity with retirement plans (401k, IRA) advantageous