Not specified (assumed to be hybrid based on the nature of the role, but this should be confirmed during the application process).
Customer experience strategy
Voice of the customer ecosystem
Customer-led design
ING is seeking a Customer Experience CoE Lead to enhance customer-centric initiatives and strategies within their Australian operations. The ideal candidate will possess deep expertise in customer experience, research methodologies, and demonstrate strong leadership and communication skills to drive impactful changes across the organization
Job Summary
As the Customer Experience CoE Lead, you’ll be the driving force behind customer led thinking across ING Australia.
You’ll own our CX & NPS strategy, lead a modern research discipline, and champion customer centred design across products, channels and journeys.
Joining ING means stepping into an environment where your individuality isn’t just welcomed - it’s celebrated.
Matching Summary
Match Score: 85
ING is seeking a Customer Experience CoE Lead to enhance customer-centric initiatives and strategies within their Australian operations. The ideal candidate will possess deep expertise in customer experience, research methodologies, and demonstrate strong leadership and communication skills to drive impactful changes across the organization.