Customer Service Representative

Ferguson PLC

Base: $15.00 - $21.68 ph; bonus/equity: eligible f...
Answer customer calls and emails within 24 hours
Resolve warranty issues with minimal items
Create rmas for orders 1-90 days old
The Customer Service Representative is responsible for assisting customers with pre/post-sale questions, basic installations, and problem resolutions

Job Summary

  • The Customer Service Representative is responsible for assisting customers with pre/post-sale questions, basic installations, and problem resolutions.
  • The role focuses on achieving one-touch resolutions while ensuring satisfaction survey goals are met at or above the group average.
  • Ferguson offers a competitive benefits package including health, dental, vision, paid time off, life insurance, and a 401(k) with company match.

Matching Summary

The Customer Service Representative is responsible for assisting customers with pre/post-sale questions, basic installations, and problem resolutions.

Salary

Base: $15.00 - $21.68 per hour; Bonus/Equity: Eligible for bonus or incentive plan; Benefits: Health, dental, vision, PTO, life insurance, 401(k) match

Skills & Requirements

Must-have

  • Answer customer calls and emails within 24 hours
  • Resolve warranty issues with minimal items
  • Create RMAs for orders 1-90 days old
  • Achieve one-touch resolution goals
  • Proficient in Microsoft Office 365 Suite

Nice-to-have

  • Ability to lead and empower individuals
  • Flexible and adaptable multi-tasking skills
  • Solid understanding of Cisco Unified Intelligence Center
  • Solid understanding of Calabrio program
  • High level of integrity and professionalism

Key Requirements

  • 2+ years meaningful work experience preferred
  • Strong written and verbal communication skills
  • Excellent time-management and organizational skills

Work Rights

Not specified

Tailored Resume

Cover Letter