Customer Support Specialist

Sonova Group

United States
$20.00 – $26.00 ph; bonus eligible; medical, denta...
Remote
Exceptional customer service
High volume inbound calls
Sap and crm tools
Sonova Group is seeking a Customer Support Specialist for a remote position, focusing on delivering excellent customer service across various channels while supporting sales efforts. The ideal candidate should have prior experience in customer service, strong communication skills, and the ability to manage a high volume of calls efficiently

Job Summary

  • The Customer Support Specialist supports the sales efforts of the organization by delivering exceptional customer service across multiple channels.
  • Responsibilities include serving customers via phone, email, and other channels, handling a high volume of inbound calls, and investigating and resolving issues related to orders, shipments, returns, credits, and billing.
  • Sonova offers a comprehensive benefits package including medical, dental, vision coverage, 401k plan with company match, and paid time off.

Matching Summary

Match Score: 85

Sonova Group is seeking a Customer Support Specialist for a remote position, focusing on delivering excellent customer service across various channels while supporting sales efforts. The ideal candidate should have prior experience in customer service, strong communication skills, and the ability to manage a high volume of calls efficiently.

Salary

$20.00 – $26.00 per hour; Bonus eligible; Medical, dental, vision, 401k, PTO, etc.

Skills & Requirements

Must-have

  • Exceptional customer service
  • High volume inbound calls
  • SAP and CRM tools
  • Cross-functional collaboration
  • Meet or exceed KPIs

Nice-to-have

  • Customer-first mindset
  • Professionalism and efficiency
  • Internal career growth

Key Requirements

  • 2+ years B2B customer service
  • 3+ years B2C customer service
  • High school diploma or equivalent
  • 200Mb/sec download internet speed
  • 10Mb/sec upload internet speed

Work Rights

Not specified

Tailored Resume

Cover Letter