Engineer 2, Engineering Operations

Sky (Comcast)

Chennai, India
L2 network and switching troubleshooting
24x7 operations environment
Incident ownership and resolution
Responsible for 24x7 network, system, and application operations, including proactive monitoring, alert management, and advanced troubleshooting

Job Summary

  • Responsible for 24x7 network, system, and application operations, including proactive monitoring, alert management, and advanced troubleshooting.
  • Owns customer-impacting issues end-to-end, supports both network and software/application platforms, and works with internal teams and stakeholders to ensure high service availability and SLA compliance.
  • Employees are expected to own the customer experience, know their stuff, win as a team, be an active part of the Net Promoter System, drive results and growth, support a culture of inclusion, and do what's right.

Matching Summary

Responsible for 24x7 network, system, and application operations, including proactive monitoring, alert management, and advanced troubleshooting.

Skills & Requirements

Must-have

  • L2 network and switching troubleshooting
  • 24x7 operations environment
  • Incident ownership and resolution
  • Multi-vendor network devices
  • Network, system, application monitoring tools
  • Python scripting and REST APIs

Nice-to-have

  • Proactive, transparent, collaborative
  • Enthusiasm for innovative technologies
  • Continuous learning and feedback
  • Strong organizational skills

Key Requirements

  • 2-4 Years of experience
  • Bachelor's Degree preferred
  • Willing to work 24/7 shifts
  • Ability to adapt to rotating shifts

Work Rights

Not specified

Tailored Resume

Cover Letter