Officer, Customer Service Intermediate Analyst, Operations

Workforcity

Manage high-profile client portfolios
Provide ongoing customer support
Address external customer issues
The Customer Service Intermediate Analyst is responsible for providing clients with resolutions and support in coordination with the Customer Service team

Job Summary

  • The Customer Service Intermediate Analyst is responsible for providing clients with resolutions and support in coordination with the Customer Service team.
  • Manage a portfolio of high-profile clients, ensuring queries are acknowledged, investigated and resolved timely and professionally.
  • Assess risk when business decisions are made, demonstrating consideration for the firm's reputation and safeguarding Citigroup, its clients and assets.

Matching Summary

The Customer Service Intermediate Analyst is responsible for providing clients with resolutions and support in coordination with the Customer Service team.

Skills & Requirements

Must-have

  • Manage high-profile client portfolios
  • Provide ongoing customer support
  • Address external customer issues
  • Fluent Japanese & English skill

Nice-to-have

  • Advise on process improvement
  • Maintain knowledge of market requirements
  • Build client relationships

Key Requirements

  • 2-5 years of customer experience
  • Relevant experience (business/financial environment) preferred
  • Demonstrated project management and organizational skills
  • Proven self-reliance and accountability
  • Proven investigative and analytical skills
  • Bachelor's degree/University degree or equivalent experience

Work Rights

Not specified

Tailored Resume

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