Indigo Remote Support Engineer

HP, Inc.

North America
Fully remote
Strong analytical and remote troubleshooting skills
Fluency in english required
Advanced software and hardware knowledge
The role involves providing best-in-class engineering remote support diagnoses for external and internal customers as a trusted advisor

Job Summary

  • The role involves providing best-in-class engineering remote support diagnoses for external and internal customers as a trusted advisor.
  • Candidates must be fluent in English and support clients in North America while maintaining knowledge of leading-edge technologies.
  • The position requires providing standby after-hours support on a rotation schedule, covering at least one shift each month for 24x7 operations.

Matching Summary

The role involves providing best-in-class engineering remote support diagnoses for external and internal customers as a trusted advisor.

Skills & Requirements

Must-have

  • Strong analytical and remote troubleshooting skills
  • Fluency in English required
  • Advanced software and hardware knowledge
  • Ability to work under high-pressure situations
  • Experience with predictive care systems

Nice-to-have

  • Customer service oriented approach
  • Consulting skills including questioning and listening
  • Team player with ONE TEAM ONE GOAL mindset
  • Proactive notification system experience
  • Continuous improvement ideas generation

Key Requirements

  • Minimum three years customer service experience
  • High School Diploma or College Degree in technical field
  • English fluency mandatory

Work Rights

Not specified

Tailored Resume

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