Customer Success Manager

Workday

Costa Rica, Costa Rica
Remote/hybrid (specific mode not mentioned)
Customer success management
High-volume customer portfolio
Reactive engagement strategies
Workday is seeking a Customer Success Manager to engage a large portfolio of customers, ensuring they derive maximum value from Workday's products through a focus on self-service solutions and proactive engagement. The role requires experience in customer-facing positions, managing high-volume accounts, and leveraging digital tools for customer success

Job Summary

  • The Scaled Customer Success Manager engages a large portfolio of customers to ensure they derive value throughout their Workday journey.
  • This role primarily manages customer needs through reactive engagement and low-touch strategies, empowering customers to utilize self-serve resources.
  • In return, we’ll give you the trust to take risks, the tools to grow, the skills to develop and the support of a company invested in you for the long haul.

Matching Summary

Match Score: 85

Workday is seeking a Customer Success Manager to engage a large portfolio of customers, ensuring they derive maximum value from Workday's products through a focus on self-service solutions and proactive engagement. The role requires experience in customer-facing positions, managing high-volume accounts, and leveraging digital tools for customer success.

Skills & Requirements

Must-have

  • Customer Success Management
  • High-volume customer portfolio
  • Reactive engagement strategies
  • Digital tools and automation
  • Workday Community utilization
  • Customer health monitoring

Nice-to-have

  • Sun-drenched optimism and drive
  • Curious minds and courageous collaborators
  • Empathy and shared enthusiasm
  • Functional domain expertise with Financials

Key Requirements

  • Minimum of 5 years in a customer-facing role
  • Experience managing a high volume of accounts
  • Experience with CRM and customer success platforms
  • Bachelor degree or equivalent work experience

Work Rights

Not specified

Tailored Resume

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