Principal Cloud Supportability Engineer - Aec

AUTODESK CONSTRUCTION CLOUD

Boston, MA, United States
Base: $139,000 - $249,260; bonus/equity: annual ca...
Python scripting for automation
Cloud apis and virtualization
Azure, aws, or similar cloud provider
This role will provide dedicated tier-2 support for Autodesk AEC cloud solutions, working with the Diagnostics team to triage customer technical issues and develop automations for self-help and self-heal

Job Summary

  • This role will provide dedicated tier-2 support for Autodesk AEC cloud solutions, working with the Diagnostics team to triage customer technical issues and develop automations for self-help and self-heal.
  • Responsibilities include acting as a dedicated support expert, customer liaison with engineering, researching defects, and enhancing process efficiency through automation development.
  • Autodesk offers a competitive compensation package including base salary, potential annual cash bonuses, stock grants, and a comprehensive benefits package.

Matching Summary

This role will provide dedicated tier-2 support for Autodesk AEC cloud solutions, working with the Diagnostics team to triage customer technical issues and develop automations for self-help and self-heal.

Salary

Base: $139,000 - $249,260; Bonus/Equity: Annual cash bonuses, stock grants; Benefits: Comprehensive benefits package

Skills & Requirements

Must-have

  • Python scripting for automation
  • Cloud APIs and virtualization
  • Azure, AWS, or similar cloud provider
  • Windows OS and networking
  • Agile Software Development practices

Nice-to-have

  • Customer-focused problem solving
  • Leadership and team mentorship
  • Proactive learning and self-motivation
  • Out-of-the-box thinking

Key Requirements

  • Minimum 8 years of experience in the architecture & engineering domain
  • 4-year bachelor’s degree in engineering, computer science, or related
  • Experience writing script-based automations using Python
  • Experience with Azure, AWS, or similar cloud provider
  • Strong skills in Windows OS, networking, Cloud APIs, virtualization

Work Rights

Not specified

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