Service Director

KLA

Milpitas, CA, USA
Service contract promotion and management
Technical inquiry and issue handling
Customer relationship building
KLA is a global leader in diversified electronics for the semiconductor manufacturing ecosystem, investing 15% of sales back into R&D

Job Summary

  • KLA is a global leader in diversified electronics for the semiconductor manufacturing ecosystem, investing 15% of sales back into R&D.
  • The KLA Services team partners with field teams and customers to maintain high product performance through a flexible portfolio of services.
  • The company offers a competitive, family-friendly total rewards package designed to reflect its commitment to an inclusive environment.

Matching Summary

KLA is a global leader in diversified electronics for the semiconductor manufacturing ecosystem, investing 15% of sales back into R&D.

Skills & Requirements

Must-have

  • Service contract promotion and management
  • Technical inquiry and issue handling
  • Customer relationship building
  • Field service engineer leadership
  • Preventive maintenance and troubleshooting
  • Selling service contracts to semiconductor customers

Nice-to-have

  • Building relationships with complex organizations
  • Leveraging established customer relationships
  • Understanding technically complex products
  • Negotiation skills in Japanese and English

Key Requirements

  • 10+ years of experience in service, sales, or business development
  • Minimum of 7 years of management experience
  • Bachelor's degree in engineering, technology, or business field
  • Willingness to travel domestically and internationally
  • Strong communication and negotiation skills in Japanese and English

Work Rights

Not specified

Tailored Resume

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