Datamatics Technologies is looking for a Technical Support Engineer with 3-5 years of experience to provide L1/L2 support for digital applications and web portals. The role involves troubleshooting, incident management, and ensuring system performance, requiring strong analytical skills and familiarity with monitoring tools
Job Summary
Seeking proactive Support Engineers to ensure the smooth functioning, monitoring, and support of digital applications and web portals.
The role involves troubleshooting, incident management, and maintaining system performance.
Responsibilities include providing L1/L2 support, monitoring system performance, troubleshooting issues, and coordinating with development and DevOps teams.
Matching Summary
Match Score: 85
Datamatics Technologies is looking for a Technical Support Engineer with 3-5 years of experience to provide L1/L2 support for digital applications and web portals. The role involves troubleshooting, incident management, and ensuring system performance, requiring strong analytical skills and familiarity with monitoring tools.
Skills & Requirements
Must-have
L1/L2 application support
system performance monitoring
troubleshooting and incident management
web technologies and APIs
database familiarity
Nice-to-have
fast-paced support environment
proactive support engineers
documentation skills
Key Requirements
3-5 years of experience
Strong troubleshooting and analytical skills
Familiarity with monitoring tools and ticketing systems