Kbs Process Analyst (kone Business Services)

KONE Croatia

Bratislava, Slovakia
Base: 1.600eur/gross; bonus/equity: not specified;...
Hybrid
Manage and resolve operational cases
Analyze root causes
Coordinate communication between teams
Manage and resolve operational cases by identifying recurring issues, analyzing root causes, and providing actionable quality insights based on data interpretation

Job Summary

  • Manage and resolve operational cases by identifying recurring issues, analyzing root causes, and providing actionable quality insights based on data interpretation.
  • Lead regular alignment calls with stakeholders and ensure timely case follow-up and closure.
  • We offer you the basic salary starting from 1.600Eur/gross, but the final compensation will be agreed with regard to your experience.

Matching Summary

Manage and resolve operational cases by identifying recurring issues, analyzing root causes, and providing actionable quality insights based on data interpretation.

Salary

Base: 1.600Eur/gross; Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • Manage and resolve operational cases
  • Analyze root causes
  • Coordinate communication between teams
  • Validate and analyze case data
  • Maintain and monitor Power BI dashboards
  • Identify and drive continuous improvement

Nice-to-have

  • Solution-focused mindset
  • Collaborative work environment
  • Passion for safety and quality
  • Lean UX practices

Key Requirements

  • Excellent written and spoken English
  • Experience in operational, process-driven, or case-based work
  • Strong analytical skills
  • Ability to work confidently with multiple systems
  • Intermediate Excel skills
  • Experience with Power BI or similar reporting tools is an advantage

Work Rights

Not specified

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